Frequently Asked Questions (FAQ)

What is the offer?

Purchase a Samsung SSD 970 or 960 Series between 9:00 am (AEST) on 23 July 2018 and 5:00 pm (AEST) on 31 Aug 2018 to be eligible to receive a cash back determined by the purchased product (see product list below).

When does the promotion start?

9:00 am (AEST) on 23 July 2018.

When does the promotion end?

5:00 pm (AEST) on 31 Aug 2018.

What are the Participating Products?

MZ-V7P1T0BW, MZ-V7P512BW, MZ-V7E2T0BW, MZ-V7E1T0BW, MZ-V7E500BW, MZ-V7E250BW, MZ-V6P2T0BW, MZ-V6P1T0BW, MZ-V6P512BW, MZ-V6E1T0BW, MZ-V6E500BW and MZ V6E250BW.

What does purchase mean?

Payment in full of the Participating Product during the Promotional Period.

How do I register my claim?

Visit samsung.com/au/offer/ssd, click on the Promotion page and follow the prompts to the Online Claim Form to register the required details, including uploading a copy of your tax invoice, within 14 days of purchase. If you did not provide your Participating Product’s serial number and a photo of your Participating Product’s serial

number when completing your online registration because you have not received your Participating Product at the time of completing your online registration, you must provide your Participating Product’s serial number and a photo of your Participating Product’s serial number within 7 days of receiving your Participating Product.

How do I provide a copy of my tax invoice?

You must upload a copy of your tax invoice during your online registration.

How do I provide my Participating Product's serial number and a photo of my Participating Product's serial number?

You must provide your Participating Product’s serial number and a photo of your Participating Product’s serial number at the same time. You can provide your serial number and serial number photo during your online registration or you can insert your serial number and upload the serial number photo online via the ‘track claim’ webpage within 7 days of receiving your Participating Product.

Can I provide a photo of my Participating Product’s serial number separately to providing my Participating Product’s serial number?

No. You must provide your Participating Product’s serial number and a photo of your Participating Product’s serial number at the same time.

What happens if the serial number photo that I provide is not a photo of my Participating Product’s serial number?

You will receive a ‘More Information Required’ notification email to your registered email address requesting you provide a photo of the Participating Product’s serial number, and you will have 14 days to supply a photo of the Participating Product’s serial number to be eligible to receive the cashback. If you do not provide a photo of your Participating Product’s serial number within this period, your claim may be deemed invalid.

What happens if the serial number from the Participating Product that I provide is deemed invalid?

You will receive an ‘Invalid Serial Number’ notification email to your registered email address advising you that the serial number that you have provided has been deemed invalid, and you will have 14 days to provide the correct serial number and serial number photo via the ‘track claim’ webpage to be eligible to receive the cashback. If you do not provide the correct serial number and serial number photo within this period, your claim may be deemed invalid.

What happens if there is an outstanding issue with the copy of the tax invoice that I provide?

You will receive a ‘More Information Required’ notification email to your registered email address advising you what information may be missing, or illegible, and you will have 14 days to supply a copy of the tax invoice correcting the issue via the ‘track claim’ webpage to be eligible to receive the cashback. If you do not supply a copy of your tax invoice correcting the issue within this period, your claim may be deemed invalid.

What happens if the serial number photo that I provide is not a photo of my Participating Product’s serial number and there is an outstanding issue with the copy of the tax invoice that I provide?

You will receive a ‘More Information Required’ notification email to your registered email address advising you of both issues, and you will have 14 days to supply a copy of the tax invoice correcting the issue and a photo of your Participating Product’s serial number via the ‘track claim’ webpage to be eligible to receive the cashback. If you do not supply a copy of your tax invoice correcting the issue and a photo of your Participating Product’s serial number within this period, your claim may be deemed invalid.

How will I know that my claim has been deemed valid?

You will receive an ‘Approved Claim’ notification email to your registered email address advising you that your claim has been deemed valid.

How will I know that my claim has been deemed invalid?

You will receive an ‘Invalid Claim’ notification email to your registered email address advising you that your claim has been deemed invalid and the reason why your claim was deemed invalid.

How long will it take to receive my Electronic Funds Transfer (EFT)?

The EFT payment should be made to your submitted Australian bank account within 28 days of your claim being deemed valid, but you may need to allow several days thereafter for the funds to be cleared by your bank.

Can I nominate an overseas bank account?

No. EFT payments will only be made to Australian bank accounts. 

Can I claim more than once?

Each claimant may claim up to one Eligible Claim only and each Eligible Claimant is entitled to receive up to a maximum of one Gift.

If the Participating Product is returned, will I have to give back the Gift?

Yes.

What should I do if I cancel my order?

If you have completed your online registration, please contact Samsung promotion customer service to advise them that you will not complete your purchase (see below for this Promotion’s customer service contact details). Once you have advised Samsung promotion customer service, we will invalidate your claim.

Email: contact@promotions-samsung.com

Phone: 1800 900 730

Who is ineligible to claim?

Claimants under the age of 18 who have not obtained the consent of their parent or legal guardian, companies, businesses or organisations and employees of the Promoter or any agency associated with this Promotion, or any immediate family member of such person are ineligible to claim. “Immediate families” means any of the following: spouse, ex-spouse, de-facto spouse, child or stepchild (whether natural or by adoption), parent, step parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or

first cousin.

Where can I find the terms and conditions for this Promotion?

Online at samsung.com/au/offer/ssd 

Who is the Promoter?

Samsung Electronics Australia Pty Ltd ABN 63 002 915 648 of 3 Murray Rose Avenue, Sydney Olympic Park, NSW 2127.

Who will have access to my personal information from the Promotion?

The Promoter collects personal information in order to conduct the Promotion and may, for this purpose, disclose such information to third parties, including, but not limited to, agents, contractors, service providers, offer suppliers, and, as required, to Australian regulatory authorities. Validity of a claim is conditional on providing this information. The Promoter may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the claimant. Claimants should direct any request to access, update or correct

information to the Promoter. All claims become the property of the Promoter. The Terms and Conditions are deemed to incorporate the Promoter’s privacy policy and by entering the Promotion, claimants accept the terms and conditions of the Promoter’s privacy policy. For further details see the Promoter’s privacy policy at samsung.com/au

Should I contact Samsung Support to discuss my promotional claim?

No. You should contact this Promotion’s customer service (details directly above) as Samsung Support is a different department and they cannot assist you with your promotional claim.

How can I contact promotion customer service?

Email: contact@promotions-samsung.com

Phone: 1800 900 730